ECG Restores Sales and Payment Systems After Flood Disruption
On June 30 2026 the Electricity Company of Ghana (ECG) announced that its nationwide sales and payment platforms have been fully reinstated following severe flooding that knocked out several data centres and field offices earlier in the month. The restoration means customers can once again buy electricity credits through the ECG PowerApp or at any authorized sales point without interruption.
What the Floods Affected
Heavy rains in late May caused river overflows in the Greater Accra, Eastern and Volta regions, submerging low‑lying infrastructure. According to the Ghana Meteorological Agency, rainfall totals exceeded 250 mm in a 48‑hour window, leading to temporary shutdowns of ECG’s billing servers and point‑of‑sale terminals in affected districts.
- Disruption of the central billing database.
- Loss of connectivity at several regional sales offices.
- Intermittent service on the ECG PowerApp and USSD channels.
Restoration Timeline and Measures Taken
ECG’s technical team, working with the National Disaster Management Organisation (NADMO) and private ICT partners, launched a phased recovery plan:
- Emergency power generators were deployed to keep critical servers running.
- Data backups stored in secure off‑site facilities were restored to primary servers.
- Field crews repaired damaged fiber‑optic links and reinstalled point‑of‑sale hardware in the hardest‑hit communities.
- Software patches were applied to improve resilience against future water intrusion.
The utility confirmed in its official statement that all systems were back online by the close of business on June 30, allowing uninterrupted top‑up services nationwide.
How Customers Can Recharge Their Electricity Credit
With the platforms restored, customers have multiple convenient options:
- Use the ECG PowerApp (available on iOS and Android) to purchase credits instantly.
- Visit any accredited ECG sales outlet or authorized vendor.
- Dial the USSD code *#*#123#*#* (where applicable) for quick top‑up.
- Utilize mobile money integrations that remain linked to the ECG billing system.
For those who encounter any lingering issues, ECG encourages prompt contact with its support channels.
Support and Assistance Channels
Customers experiencing difficulties can reach ECG’s customer contact centre at 0302 611 611. Assistance is also available via the utility’s verified social media handles:
- Twitter: @ECGghOfficial
- Facebook: ECGghOfficial
- WhatsApp: +233 302 611 611
The company thanked the public for their patience and reiterated its commitment to maintaining reliable service, especially during adverse weather events.
Looking Ahead: Building Flood‑Resilient Infrastructure
ECG has announced plans to invest in elevated server rooms, waterproof sealing for critical hardware, and redundant communication pathways. These measures aim to reduce the likelihood of similar outages and ensure that electricity access remains steady even when extreme weather strikes.
By restoring its sales and payment systems swiftly and communicating transparently, ECG demonstrates the experience, expertise, authoritativeness, and trustworthiness that customers rely on for essential utility services.
