National Petroleum Authority Urges Vigilance at Fuel Stations
The Director of Consumer Services at the National Petroleum Authority (NPA), Ms. Eunice Budu‑Nyarko, recently reminded motorists that simple mistakes at the pump can lead to serious safety hazards. Speaking during a nationwide consumer‑education tour, she stressed that confirming fuel type, checking nozzle colours, watching pump screens, and retaining receipts are essential habits for every driver.
Key Safety Tips for Motorists
- Always verify the fuel grade before dispensing – premium (red nozzle), diesel (black nozzle) or high‑octane (green nozzle).
- Watch the pump display throughout the transaction to ensure the correct volume and price are being recorded.
- Request a printed receipt after each fill‑up; it serves as proof of purchase and aids investigations if a complaint arises.
- Never approach spilled petroleum at accident sites; the vapour‑air mixture can ignite explosively.
Consumer Education Campaign in Volta and Ashanti Regions
The NPA’s Consumer Services Directorate launched the sensitization drive in the Volta Region, beginning with engagements at Ho Market and Ho Lorry Park. Professional drivers, market traders, and commuters received practical guidance on fuel quality assurance and safe handling practices.
Subsequent stops included women’s groups in Hohoe, where LPG safety was highlighted, followed by presentations at Ho Technical University and Ho Nursing Training College. The campaign then moved to the Ashanti Region, covering Bantama Market, Fomena Nursing Training College, Kumasi Technical University, and the Anyinasuo Campus of Tepa Nursing and Midwifery Training College.
At each venue, participants learned about:
- LPG safety measures and proper cylinder storage
- The NPA’s fuel quality‑monitoring systems
- How to lodge grievances through official channels
- Consumer rights under the downstream petroleum regulatory framework
Understanding Fuel Nozzle Colour Codes
Ms. Budu‑Nyarko explained the colour‑coding system used at most Ghanaian service stations:
- Red nozzle – denotes premium or gasoline fuel.
- Black nozzle – indicates diesel.
- Green nozzle – signifies differentiated or high‑octane products.
She noted that mis‑matching a nozzle colour with the intended fuel type is a common source of consumer error, which can damage engines and compromise vehicle performance.
Dangers of Fuel Aspiration at Accident Sites
The campaign placed special emphasis on the risks associated with fuel spills on roadways. The NPA warned that approaching or attempting to siphon leaked petroleum creates a high‑probability scenario for flash fires or explosions, especially in confined spaces or near ignition sources.
Attendees were advised to:
- Keep a safe distance from any visible fuel spill.
- Alert emergency services immediately.
- Avoid smoking, using mobile phones, or operating machinery near the spill zone.
Reporting Mechanisms and Consumer Support
To reinforce trust, the NPA highlighted its toll‑free call centre and online grievance portal as accessible avenues for reporting suspected irregularities, seeking clarification on fuel quality, or lodging complaints.
Ms. Budu‑Nyarko affirmed:
“Your feedback is invaluable and we are committed to resolving complaints quickly and effectively. Consumer trust in our quality‑assurance systems is vital and we remain committed to ensuring consumers receive value for money.”
The authority also referenced its official website for up‑to‑date safety guidelines, contact details, and downloadable consumer‑rights brochures.
Conclusion
Through targeted outreach in markets, transport hubs, and educational institutions, the NPA aims to strengthen public awareness of petroleum safety, improve fuel‑quality oversight, and empower consumers to act confidently when purchasing fuel. By adhering to the simple yet effective practices outlined above, motorists can help reduce preventable incidents and contribute to safer roads across Ghana.
