Pick n Pay Delivery App Data Breach: What Happened and What You Should Do
What Was Leaked?
The breach exposed information from an older version of the Pick n Pay on‑demand app (once called Bottles, later Pick n Pay asap!). The data that appeared online includes:
- Full names
- Phone numbers and email addresses
- Home addresses
- Bank card details (except the full number and CVV)
How Did It Happen?
The compromised data comes from a previous version of the app that was retired and replaced. The records date back to 2022 and were only recently discovered circulating on the internet.
What Is Safe?
Pick n Pay confirmed that full payment card numbers and CVV codes were **not** stored in the affected system, so the leaked data cannot be used to make fraudulent card transactions.
What Should You Do Now?
Change Your Password
If you used the old app, update your password immediately—especially if you reuse it elsewhere.
Stay Alert for Phishing
Be wary of unexpected calls, texts, or emails that mention your personal info. Scammers may try to use the leaked data to appear legitimate.
Monitor Your Accounts
Keep an eye on your bank statements and any loyalty‑card activity for unusual charges.
How Is Pick n Pay Responding?
The retailer has:
- Launched a full investigation with an independent cybersecurity firm.
- Set up a dedicated support channel for questions.
- Promised to review and improve how it stores and retains historical customer data.
If you need help, you can reach them at:
Email: support@picknpay.co.za
Phone: 086 099 6727 (Mon‑Sun, 8 am – 8 pm)
Conclusion
The Pick n Pay app breach reminds us why it’s important to use unique passwords, stay skeptical of unexpected messages, and regularly check our accounts for odd activity. By following the steps above and keeping an eye on official communications, you can reduce the risk of falling victim to any misuse of your personal data.
